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03 / OPERATE ONGOING · €2,500–15,000/MO

Managed
Services.

AI systems aren't install-and-forget. Models drift. Data shifts. Edge cases emerge. We keep your systems sharp — so ROI compounds instead of decays.

§ The quiet failure mode

AI systems don't
stay good on their own.

Six months after launch, your model's accuracy drops 15%. Nobody notices. Customer behavior shifts. Your recommendations stale. The competitor you beat a year ago catches up.

This is the hidden cost nobody mentions when selling you AI. Models decay. Data distributions shift. Edge cases accumulate. Without active operations, your €300k system slowly becomes a €300k liability.

Model accuracy over time · without maintenance
TARGET 95% Mo 1 Mo 3 Mo 6 Mo 12 95% 80% 65%

Industry baseline: 15–25% accuracy drop in year one without active maintenance.

§ What we do

Six operations
that keep AI sharp.

OP 01

24/7 Monitoring

Real-time dashboards tracking accuracy, latency, cost, and drift. Automated alerts before problems become outages.

OP 02

Continuous Retraining

Monthly retraining cycles with fresh data. Models stay aligned with real-world conditions, not last year's snapshot.

OP 03

Performance Tuning

Cost optimization. Latency reduction. Token usage audits. Same output, lower bill.

OP 04

Feature Extensions

New capabilities added based on team feedback. Your system grows with your business, not against it.

OP 05

Edge Case Handling

Every weird input becomes a test case. Production incidents become model improvements within days.

OP 06

Monthly Reporting

Business-focused metrics, not engineering jargon. What worked, what shifted, what we recommend next.

§ Service tiers

Three tiers. Same discipline.

Match the tier to your stakes. All include 24/7 monitoring and SLA-backed response.

ESSENTIAL

Standard

€2,500/mo

Single system · Small-to-mid usage

  • 24/7 automated monitoring
  • Monthly retraining cycle
  • Business-hours support (Mon–Fri)
  • 8-hour response SLA
  • Monthly performance report
  • Up to 10 hrs feature work/mo
MOST CHOSEN
BUSINESS

Growth

€6,500/mo

2–3 systems · Production scale

  • Everything in Essential
  • Bi-weekly retraining cycles
  • Extended-hours support (7am–11pm)
  • 4-hour response SLA
  • Dedicated engineer (0.5 FTE)
  • Up to 30 hrs feature work/mo
  • Quarterly strategy review
ENTERPRISE

Critical

€15,000/mo

4+ systems · Mission-critical

  • Everything in Growth
  • 24/7 on-call engineering
  • 1-hour response SLA
  • Dedicated team (1–2 FTE)
  • Unlimited feature work
  • Monthly executive reviews
  • Uptime guarantee 99.9%

Annual contracts · Quarterly upgrade or downgrade · 60-day cancellation

§ The compound argument

Why this is the
best-ROI service we offer.

15%
Accuracy preserved

What your system would lose in year one without active maintenance.

€300k
Investment protected

Your original implementation cost. Managed Services is the insurance policy on it.

Cheaper than in-house

Hiring a dedicated ML engineer costs €120k+ fully loaded. We provide the capability at a fraction of that.

§ FAQ

Operations questions.

Can we cancel if we build internal capacity? +

Yes. 60-day notice. We hand off all runbooks, monitoring dashboards, and documentation. Your team picks up exactly where we left off. No lock-in is the point.

Do you manage systems built by other vendors? +

Sometimes. We do a discovery review first. If the original build is sound, we take over operations. If it's fundamentally broken, we'll tell you honestly — and quote a rebuild instead.

What's the actual response SLA? +

Response means acknowledged and triaged by a human engineer — not an automated ticket. Standard tier: 8 hours business. Growth: 4 hours. Critical: 1 hour, 24/7.

Who owns the improvements? +

You do. Every feature, every retraining, every optimization becomes part of your IP. If you cancel tomorrow, everything we've built stays with you.

Can we upgrade mid-contract? +

Anytime. Tier upgrades are immediate and pro-rated. Downgrades happen at the next quarterly review. We adjust to your reality.

Your AI deserves
better than neglect.

Whether we built it or someone else did, let's make sure it keeps delivering the ROI you signed up for.

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