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Real problems.
Real systems.

Names anonymized where engagements are active. Numbers real. Sample from 52 live opportunities in our pipeline across banking, retail, construction, real estate, telecom, and insurance.

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BANKING · KOSOVO CASE 01

Top-3 Commercial
Bank.

12-month AI transformation roadmap for a commercial bank with 500+ employees and 300,000+ retail customers. Every major operational friction point — mapped, prioritized, and solved.

INVESTMENT
€300,000
PROJECTED ROI
15–20×
PAYBACK
2.2 months
The problems
  • 01
    Call Center Overload

    60–70% of 15–25k monthly calls were simple questions stealing time from complex cases.

  • 02
    Loan Processing Bottleneck

    3–7 days per application. 25–40% of applicants dropped off to competitors.

  • 03
    Compliance Document Hell

    30–40% of staff time on manual KYC, AML, and regulatory reporting.

  • 04
    Reactive Fraud Detection

    €500k–2M in annual fraud losses caught after the fact.

The systems built
  • AI Banking Assistant

    Conversational AI across web, app, WhatsApp, and voice. Handles 60–70% of queries autonomously.

  • AI Loan Underwriting

    From 3–7 days to 15–30 minutes for 70% of cases. Analysts focus on edge cases only.

  • Document Intelligence

    KYC onboarding from 2 days to 30 minutes. Compliance reports from 5 days to 4 hours.

  • Real-Time Fraud ML

    Transactions scored in milliseconds. 70–80% fraud prevention.

€1.5M
Annual loan revenue recovered
€400k
Call center cost saved
70%
Fraud reduction
12×
Cross-sell conversion uplift
RETAIL · GROCERY CASE 02

National Supermarket
Group.

30+ store chain with €100M+ annual revenue. Food waste was eating 5–8% of revenue. Stockouts cost another 8–12%. We built the forecasting and inventory engines that ended both.

INVESTMENT
€380,000
PROJECTED ROI
15–20×
PAYBACK
2 months
The problems
  • 01
    Food Waste Bleeding Revenue

    5–8% of gross revenue lost to expiry. €5M+ annually.

  • 02
    Primitive Demand Forecasting

    Based on previous weeks only — ignoring weather, holidays, events.

  • 03
    Frequent Stockouts

    8–12% out-of-stock on high-demand products = €3M lost revenue.

  • 04
    Flat Loyalty Program

    Points-based, no personalization, no recommendations. 2–3% conversion.

The systems built
  • Demand Forecasting ML

    Per SKU × per store × per day predictions. Weather, events, holidays modeled.

  • Dynamic Inventory AI

    Automated re-order, warehouse-to-store distribution, stock rotation.

  • Personalized Loyalty AI

    Per-customer recommendations, targeted promotions, lifecycle triggers.

  • Dynamic Pricing AI

    Competitive pricing based on market, margin, elasticity. +1.5% margin lift.

€2.5M
Food waste reduced (year 1)
70%
Stockout reduction
92%
Forecast accuracy
50%
Loyalty redemption lift
CONSTRUCTION · INTERNATIONAL CASE 03

Mid-Cap Engineering
Firm.

500+ employees. Projects across multiple countries. Bid process took 2–3 weeks while competitors won projects in days. Cost overruns detected only after they'd blown budgets. We changed both.

INVESTMENT
€320,000
PROJECTED ROI
12–18×
BID WIN RATE
2× uplift
The problems
  • 01
    Slow Bid Estimation

    2–3 weeks per bid. Competitors turned around in days and won projects.

  • 02
    Blind Project Risk

    Delays and overruns discovered after the fact, costing millions.

  • 03
    Document Chaos

    10,000+ documents per project. Retrieval took hours. Things got lost.

  • 04
    Safety Reactive

    Manual audits, incidents handled after. Insurance costs climbing.

The systems built
  • Bid Estimation AI

    Trained on historical wins. Full estimate in 1–3 days. Win rate doubled.

  • Project Risk Monitor

    Real-time progress vs baseline. ML flags risk 60–90 days ahead.

  • Document Intelligence

    Semantic search across specs, contracts, RFIs. Seconds, not hours.

  • Safety AI (Computer Vision)

    PPE compliance monitored live. Unsafe behavior auto-flagged.

€1.5M
Additional bids won
60%
Cost overrun reduction
80%
Safety incidents prevented
10×
Bid turnaround speed
TELECOM · REGIONAL CASE 04

Dominant Mobile
Operator.

400+ employees, €80M+ revenue, 15–20% annual churn eating €2M in lost customer lifetime value. 50k+ monthly support calls, 70% of them trivial.

INVESTMENT
€380,000
PROJECTED ROI
8–12×
CHURN CUT
50%
€1M
Churn revenue recovered
68%
Support call deflection
40%
Truck rolls reduced
Upsell conversion
BANKING · MOBILE CASE 05

Regional Bank
Mobile App.

A top-5 Balkan retail bank with 600k+ active customers needed a mobile app that didn't feel like a 2014 internal IT project. We shipped native iOS and Android in 14 weeks — biometric auth, instant transfers, card controls, and an AI assistant.

INVESTMENT
€140,000
YEAR-1 ROI
10–14×
TIMELINE
14 weeks
The problems
  • 01
    Outdated mobile experience

    Hybrid app from 2018 with 2.6★ rating. 40% drop-off at login.

  • 02
    Branch dependency

    70% of common operations still required a branch visit.

  • 03
    Support call volume

    30k+ monthly support calls, 65% on routine queries.

  • 04
    Slow card controls

    Card freeze required a phone call. Limit changes took 48h.

What we shipped
  • Native iOS & Android

    SwiftUI + Jetpack Compose. Face ID / fingerprint. Sub-200ms cold start.

  • Instant transfers & SEPA

    Domestic + EU transfers, scheduled payments, QR payments.

  • In-app card controls

    Freeze, set limits, region locks, contactless toggle. All instant.

  • Conversational AI assistant

    Native Albanian + English. Handles 60% of routine queries end-to-end.

4.8★
App Store rating at launch
62%
Support call deflection
Daily active users vs old app
€2.3M
Year-1 operational savings
RETAIL · MOBILE CASE 06

National Grocery
Loyalty App.

A 30-store grocery chain's loyalty program was a punch-card relic — 5% redemption, no personalization, no data. We built a mobile app that turned 850k loyalty cards into 850k AI-driven relationships, and a margin lever they could actually pull.

INVESTMENT
€180,000
PROJECTED ROI
12–18×
DOWNLOADS · MONTH 6
850k+
+22%
Loyalty member basket size
Coupon redemption rate
35%
Repeat visits per month
€4.1M
Incremental revenue (year 1)
§ 46 more in pipeline

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